🆘SOS "Help Needed! I cannot see the form in my product page"

Possible Issue #1 Enable the app

Why it matters: If the app isn’t active in your theme editor, our app won’t appear at all.

How to it:

1. Open your theme editor

2. Go to app embeds tab

3. Turn on the app

Detailed guidance on how to fix it:

2️⃣Enable the app on your theme [MANDATORY]

Possible Issue #2 Add block only on default page

Why it matters: If the app is only activated via add block and that product page template does not have the app, the app does not work.

How to fix it:

• Go to that product page template (#6)

• Click add block (#7)

• Ensure that the app is selected

If the product you selected uses a product template where the app is not active, the form won’t appear on that product.

Possible Issue #3 App embeds selected, buy button is hidden but I do not see the app

Why it matters: This means you may have an unique product page and our tech team needs to check that very quick.

How to fix it: Just contact us via livechat or [e-mail].

Possible Issue #4 App embeds selected, buy button is hidden by you and I do not see the app

Please either use add block or display buy button in your theme editor. Because the app embeds method seeks the buy buttons and positions itself. If you select to hide the buy buttons in the app, it will hide it automatically.

Possible Issue #5 Schedule date is in the future

Please check your start date, if any future date is selected, then you cannot see the form today when you just checked.

Possible Issue #6 Only auto sold out selected, but the product is not sold out

When this option is selected, form will be visible only when a product is sold out. So if a product you checked is not sold out, the form cannot be displayed.

Possible Issue #7 Selected product is not the one you checked

Ensure that you selected the right products/collections in the app. Sometimes the product you checked may not be selected properly in the app.

Possible Issue #8 You have a unique product page, contact us!

If you checked all possible issues but still cannot see the form, just contact us via livechat or [e-mail]

We usually reply within 12 hours at the latest.