SOS "Help Needed! I cannot see the form in my product page"
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Last updated
Last updated
Why it matters: If the app isn’t active in your theme editor, our app won’t appear at all.
How to it:
Open your theme editor
Go to app embeds tab
Turn on the app
Detailed guidance on how to fix it:
Why it matters: If the app is only activated via add block and that product page template does not have the app, the app does not work.
How to fix it:
Go to that product page template (#6)
Click add block (#7)
Ensure that the app is selected
If the product you selected uses a product template where the app is not active, the form won’t appear on that product.
Why it matters: This means you may have an unique product page and our tech team needs to check that very quick.
How to fix it: Just contact us via livechat or info@minimateapps.com.
Please either use add block or display buy button in your theme editor. Because the app embeds method seeks the buy buttons and positions itself. If you select to hide the buy buttons in the app, it will hide it automatically.
Please check your start date, if any future date is selected, then you cannot see the form today when you just checked.
When this option is selected, form will be visible only when a product is sold out. So if a product you checked is not sold out, the form cannot be displayed.
Ensure that you selected the right products/collections in the app. Sometimes the product you checked may not be selected properly in the app.
If you checked all possible issues but still cannot see the form, just contact us via livechat or info@minimateapps.com
We usually reply within 12 hours at the latest.
