🆘SOS "Help Needed! I cannot see it in my product page"

Don't worry — take a breath. 🙂 When the upload field isn't showing on a product page, it's almost always one of four small things, and each one is a quick fix. Work through the checklist below in order and you'll have it sorted in a few minutes.

Possible Issue #1 — The app isn't enabled

Why it matters: If the app isn't switched on in your theme editor, the upload field won't appear anywhere on your store.

How to fix it:

1. Open your theme editor.

2. Go to the App embeds tab.

3. Turn on the app and click Save.

Need the full walkthrough? See 2️⃣ Enable the app on your theme [MANDATORY] for step-by-step guidance.

Possible Issue #2 — Add Block is missing on that product template

Why it matters: If you enabled the app using the Add Block method, it only works on the exact product templates where you added the block. If the product you're viewing uses a different template, the field won't appear on it.

How to fix it:

1. Open the product template used by that product.

2. Click Add block.

3. Make sure the app is selected, then Save.

If the product you're checking uses a template where the app block isn't active, the upload field won't appear on that product.

Possible Issue #3 — Check your product selection

Why it matters: Your field only appears on the products you selected when you set it up. The product you're checking may simply not be on that list.

How to fix it: Open your field in the app and confirm the product you're testing is included in the Setup section, under Visibility options.

If no product is selected, the upload field won't be displayed on any product pages.

Setup-Visibility

Possible Issue #4 — You have a unique product page? Contact us!

Why it matters: Some stores use custom-built or third-party product pages where the field needs a little extra help to position correctly.

How to fix it: If you've checked all the issues above and still can't see the field, just reach out — we'll take a look with you. Message us in live chat or email [e-mail].

Custom positioning: use this snippet

If you're using a third-party page builder or a unique product page, you can place the upload field exactly where you want it. Paste this snippet into the spot on your product page where the app should appear:

html

<div id="mini-image-upload-page-builder"></div>

For custom positioning, make sure the app is enabled via App embeds.

Still need help?

We've got you. Message us in live chat right inside the app, or email [e-mail]. Ask for Zel or Tufan — we'll get it showing in no time. 🙋