> For the complete documentation index, see [llms.txt](https://minimateapps.gitbook.io/hey-scarcity-low-stock/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://minimateapps.gitbook.io/hey-scarcity-low-stock/beginners-guide/sos-help-needed-i-cannot-see-it-in-my-product-page.md).

# SOS "Help Needed! I cannot see it in my product page"

### Possible Issue #1 Enable the app <a href="#possible-issue-1-enable-the-app" id="possible-issue-1-enable-the-app"></a>

**Why it matters**: If the app isn’t active in your theme editor, our app won’t appear at all.

**How to it:**

1. Open your theme editor
2. Go to app embeds tab
3. Turn on the app

**Detailed guidance on how to fix it:**

[Enable the app on your theme \[MANDATORY\]](/hey-scarcity-low-stock/beginners-guide/enable-the-app-on-your-theme-mandatory.md)

### Possible Issue #2 Inventory Source - Linked to Shopify option

<figure><img src="/files/EOE1amEWWjtcPnjRDfOH" alt="" width="375"><figcaption></figcaption></figure>

In case your inventory is linked to Shopify selected in the app, please ensure that item is selected "Track Quantity" in Shopify Admin.&#x20;

{% hint style="warning" %}
If "Track Quantity" is not selected in Shopify Admin, we do not display anything as we do not get any info from Shopify.&#x20;
{% endhint %}

### Possible Issue #3 Check inventory status & your app preferences

If you only toggle on "Low in stock" message when item is less than 10 in the app, then ensure that this criteria is met for that product you check. Otherwise, since the criteria is not met, the app will not be displayed.&#x20;

{% hint style="warning" %}
If you have negative in stock and keep selling the item ("Continue Selling When Out of Stock" is selected in Shopify Admin), then ensure that this option is also toggled on in the app.
{% endhint %}

### Possible Issue #4 Check your product selection

Ensure that you selected products properly.&#x20;

{% hint style="warning" %}
If no product is selected, then we do not display on any products.
{% endhint %}

### Possible Issue #5 Still cannot see!&#x20;

If you checked all possible issues but still cannot see the form, just contact us via livechat or `info@minimateapps.com`

### Custom positioning: Use this custom snippet <a href="#custom-positioning-use-this-custom-snippet" id="custom-positioning-use-this-custom-snippet"></a>

Please paste this code to the position where you want to display the app in your product page. In example, 3rd party page builder users can use this code easily to apply the app in their unique product pages.

```
<div id="hey-low-stock"></div>
```

{% hint style="info" %}
Just enable the app via app embeds for custom positioning.
{% endhint %}