🆘SOS "Help Needed! I cannot see the field in my product page"

Possible Issue #1 Enable the app

Why it matters: If the app isn’t active in your theme editor, our app won’t appear at all.

How to it:

1. Open your theme editor

2. Go to app embeds tab

3. Turn on the app

Detailed guidance on how to fix it: Enable the app on your theme [MANDATORY]

Possible Issue #2 Add block only on default page

Why it matters: If the app is only activated via add block and that product page template does not have the app, the app does not work.

How to fix it:

• Go to that product page template

• Click add block

• Ensure that the app is selected

If the product you selected uses a product template where the app is not active, the form won’t appear on that product.

Possible Issue #3 Selected product is not the one you checked

Ensure that you selected the right products/collections in the app. Sometimes the product you checked may not be selected properly in the app.

Possible Issue #4 You have conditional logic wrongly set up

In case you set up conditional logic for certain fields but they are not visible when answer is given in the parent field, please re-check your conditional logic in the child field.

i.e. you set to display "textfield" when "text" option is selected in the dropdown menu. And when you select "text" option you do not see the "textfield" in that product, please ensure that:

1- You select the same product/variant/collection with the parent field.

2- You do not change the option of the parent field (dropdown menu from the example), if you changed them, please re-select your conditional logic in the child field (textfield from the example).

3- Your parent field is the one you see in the product page. If a parent is not the one you selected in the conditional logic, then since your conditional is not met, the field will not be displayed. From our example above, if the dropdown in the product page is another dropdown from the app, then conditional one will not be displayed.

Possible Issue #5 You have a unique product page, contact us!

If you checked all possible issues but still cannot see the form, just contact us via livechat or [e-mail]

We usually reply within 12 hours at the latest.